Kansas City Website Support Services

Kansas City website support services that keep your site fast, secure, and up to date.

The Turn Group is a Kansas City website support agency offering full-stack website support services for every platform: WordPress support, Joomla support, Magento support, custom website support, monthly website maintenance, server updates, plugin and extension updates, PHP updates, security hardening, AI integration, and ongoing performance tuning. Get reliable website support services and start today.

See support pricing Call 816-446-8446
  • Immediatephone answer or 10 min callback
  • 22 yrssupporting websites
  • U.S. teamno offshore handoffs

Answer

What are website support services?

Website support services are ongoing maintenance, security, performance, and platform-update services that keep a website fast, secure, and up to date. The Turn Group provides website support services for WordPress, Joomla, Magento, and custom stacks, including monthly maintenance, plugin and extension updates, PHP updates, security hardening, malware cleanup, backups, Core Web Vitals tuning, AI integration, and emergency support. Pricing for our website support services is available four ways: hourly, prepaid Flex Time blocks, recurring monthly support, and a discounted yearly support contract that saves up to 10% annually.

Coverage

What is included in our comprehensive website support coverage?

Our website support services cover maintenance, security, performance, infrastructure, commerce, compliance, analytics, AI, and migrations. Everything required to keep your website updated, secure, and growing.

01Maintenance & Updates

  • Monthly maintenance. Planned cycles with changelog reviews and verification.
  • Plugin & extension updates. Compatibility checks, staged rollouts, rollback plans.
  • PHP updates. Deprecation audits, error logging, remediation, and QA.
  • Theme/template updates. Child themes, overrides, visual regression checks.
  • Database maintenance. Upgrades, indexing, optimization, integrity checks.
  • Version control & staging. Git workflows, staging environments, safe releases.

02Security & Compliance

  • Security hardening. Principle of least privilege, hardened configs, 2FA.
  • Malware scans & cleanup. Threat removal, patching, post-incident reports.
  • DDoS & bot mitigation. WAF rules, rate-limiting, anomaly detection.
  • SSL/TLS lifecycle. Issuance, renewal, HSTS, modern ciphers and headers.
  • Compliance support. GDPR/CCPA consent, cookie banners, data retention.
  • Backups & DR. Automated backups, off-site copies, recovery tests.

03Performance & Reliability

  • Core Web Vitals. LCP, CLS, INP tuning with continuous tracking.
  • CDN & caching. Edge rules, object/page caching, cache strategy.
  • Image optimization. AVIF/WebP, responsive sizes, lazyload, CDNs.
  • DB & query tuning. Indexes, slow query analysis, connection pools.
  • Uptime monitoring. HTTP probes, synthetic journeys, alert routing.
  • Load & stress tests. Baselines, spike tests, capacity planning.

04Infrastructure & DevOps

  • Server updates. OS patches, kernel updates, PHP-FPM and HTTP server tuning.
  • Cloud & containers. Docker stacks, orchestration, environment parity.
  • Logging & observability. Structured logs, traces, metrics, alerts.
  • DNS & domains. Zones, records, TTL strategies, cutovers.
  • Access management. SSH keys, SSO, audit trails, credential rotation.
  • Cost optimization. Right-sizing, reserved capacity, cache offload.

05Commerce & Integrations

  • E-commerce updates. Cart, catalog, checkout, and order flows.
  • Payment gateways. API updates, SCA/3DS, PCI-aware configurations.
  • Shipping & taxes. Carrier APIs, tax rates, address validation.
  • APIs & webhooks. ERP/CRM sync, retries, idempotency, monitoring.
  • Email deliverability. SPF, DKIM, DMARC, bounce handling, logs.
  • Forms & conversions. Spam protection, validation, tracking, A/B tests.

06Content, SEO & Accessibility

  • Technical SEO. Indexing, canonicals, redirects, robots and sitemaps.
  • Accessibility (WCAG). Contrast, structure, focus, keyboard support.
  • Analytics & KPIs. Event tracking, funnels, dashboards.
  • Localization. i18n, hreflang, regional content strategy.
  • Content updates. Page edits, media updates, publishing workflows.
  • Conversion optimization. Heuristics, session review, test plans.

07AI & Automation

  • AI site search. Relevance tuning and semantic retrieval.
  • AI chat & assistants. On-site chat, lead triage, support workflows.
  • Automation. Content suggestions, alerts, task routing.

08Migrations & Projects

  • Host & domain migrations. DNS strategy, cutovers, no-loss data transfer.
  • CMS replatforming. Joomla, WordPress, Magento, custom stacks.
  • Emergency support. Outages, exploits, broken updates, hotfixes.

Pricing

How does our simple pricing for website support services work?

Four ways to engage Turn Group website support services: standard hourly, prepaid Flex Time blocks, monthly recurring discounted, or our best value, the yearly support contract that saves up to 10% annually.

Best Value

Yearly support contract: save up to 10% annually.

Lock in a full year of website support at our deepest discount. Pre-pay annually, get a dedicated support engineer, priority ticket queue, quarterly strategy review, and the lowest hourly rate The Turn Group offers. Available for any monthly tier below.

Request yearly contract quote →

Standard Hourly

Pay-as-you-go website support.

Ad-hoc tasks, maintenance, and fixes across all platforms and stacks. Time-tracked and transparent.

  • All platforms and stacks
  • Time-tracked and transparent
  • No commitment

Emergency rate $250/hr evenings, nights, and weekends

Submit a request →

What is Flex Time?

Flex Time is our most versatile website support option. You purchase blocks of hours up front, and they can be used for anything and everything related to website support: routine maintenance, plugin updates, server and PHP upgrades, migrations, security hardening, emergency fixes, development, consulting, and more. Flex Time never expires.

One-Time

Bulk Flex Time

Pre-pay a block of hours. Use anytime. Never expires.

  • 1 hr$150Buy
  • 3 hrs$450Buy
  • 5 hrs$750Buy
  • 10 hrs$1,500Buy
  • 15 hrs$2,250Buy
  • 20 hrs$2,850Buy
  • 25 hrs$3,562Buy
  • 30 hrs$4,275Buy
  • 35 hrs$4,987Buy
  • 40 hrs$5,700Buy

Flex Time never expires. Use for support, development, consulting, or anything you need.

Monthly

Recurring Discounted

Same Flex Time, billed monthly. About 8% off the bulk rate.

  • 1 hr/mo$138Buy
  • 3 hrs/mo$414Buy
  • 5 hrs/mo$690Buy
  • 10 hrs/mo$1,380Buy
  • 15 hrs/mo$2,070Buy
  • 20 hrs/mo$2,760Buy
  • 25 hrs/mo$3,450Buy
  • 30 hrs/mo$4,140Buy
  • 35 hrs/mo$4,830Buy
  • 40 hrs/mo$5,520Buy

Auto-renews monthly. Cancel anytime. Unused hours roll forward 30 days.

Annual

Yearly Support Contract

Pre-pay annually. Save up to 10% versus the monthly rate. Priority queue, dedicated engineer, quarterly strategy review.

  • 1 hr/mo × 12$1,490save $166
  • 3 hrs/mo × 12$4,471save $497
  • 5 hrs/mo × 12$7,452save $828
  • 10 hrs/mo × 12$14,904save $1,656
  • 15 hrs/mo × 12$22,356save $2,484
  • 20 hrs/mo × 12$29,808save $3,312
  • 25 hrs/mo × 12$37,260save $4,140
  • 30 hrs/mo × 12$44,712save $4,968
  • 35 hrs/mo × 12$52,164save $5,796
  • 40 hrs/mo × 12$59,616save $6,624

Yearly contract perks: dedicated support engineer, priority ticket queue, quarterly strategy review, and our deepest hourly rate. Request a yearly contract quote →

Client Support Methods

Once you become a client, here's how you reach us.

Every Turn Group client gets full access to the support channels below. Speaking with a developer-supported team is our number one priority, which is why our entire business model is built around supporting your website, your ongoing projects, and new development. Pick whichever channel fits the moment.

  • Phone support

    Not everyone likes to talk on the phone, but if you do, we answer.

    Call 816-446-8446 ext. 2 →

  • Text us

    For clients on the go who need constant communication, text us anytime.

    Text 816-446-8446 →

  • Email support

    Have a question or need website support? Drop us an email any time.

    sales@theturngroup.com →

  • Live chat

    Open the chat bubble at the bottom right of any page, or click below to start a conversation.

    Start a live chat →

  • MS Teams meeting

    Need help right now? Join our live Teams room and get real-time assistance.

    Join Teams meeting →

  • Schedule a Teams call

    Why wait when you can book a dedicated time? Pick a slot that works.

    Schedule a Teams call →

  • Ticket support

    Our standard and most popular method for client support is the ticket system. Every reply is tracked, time-stamped, and tied to your account.

    Submit a ticket →

  • FAQ knowledge base

    Self-serve answers for Joomla, WordPress, hosting, email, and DNS. Updated by the same engineers who answer your tickets.

    Browse the knowledge base →

FAQ

Website support services questions, answered.

Do you offer a yearly website support contract at a discount?

Yes. The Turn Group yearly support contract is our deepest-discount website support option, saving up to 10% annually versus the monthly recurring rate. Pre-pay annually for any monthly tier and you receive a dedicated support engineer, priority ticket queue, quarterly strategy review, and our lowest hourly rate. Request a yearly contract quote.

What platforms do your website support services cover?

Our website support services cover WordPress, Joomla, Magento, Shopify-adjacent custom builds, and any custom HTML, PHP, or Node stack we have shipped. Migrations between platforms are part of website support too.

Does Flex Time expire?

No. Bulk Flex Time hours never expire. Use them for support, development, consulting, migrations, AI integration, or anything you need.

What is the emergency rate?

Standard hourly emergency support outside business hours, evenings, nights, and weekends, is $250/hr. Yearly contract clients receive priority queue routing for emergencies at no surcharge.

Can I switch from monthly to yearly later?

Yes. Existing monthly Recurring Discounted clients can convert to a yearly support contract at any renewal date and instantly receive the deeper discount and yearly contract perks.

How fast do you answer the phone?

We answer the phone immediately during business hours. If we miss you, we get back to you within 10 minutes. Yearly contract clients hit a priority queue that routes calls and tickets ahead of standard support.

Start Today

Protect your website. Save up to 10% annually.

Lock in a full year of website support at our deepest discount. Dedicated engineer, priority ticket queue, quarterly strategy review, and our lowest hourly rate. U.S.-based engineers, Central Time office hours, no offshore handoffs.

Best Value Yearly contract quote Save up to 10% annually. Dedicated engineer, priority queue, quarterly review. Get yearly quote → Talk now 816-446-8446 Answered immediately during business hours, 10 min callback if we miss you. Call us → Not sure yet? Free consultation We'll review your site and recommend the right support tier. Get a free estimate →
  • 22 yrssupporting websites
  • U.S.based engineers
  • 10 mincallback if we miss you
  • 10%annual savings